Solution for osticket fatal error

Osticket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

So, below are few simple steps to get rid of Fatal error in admin panel while accessing osticket:

1) There is one config files that should be edited or updated properly before we access admin panel

2) This file is located at:

/include/ost-config.simple.php (Rename it to ost-config.php before you proceed with automatic osticket installation or edit it manually)

3) Change the value to match with your server and voila, you are able to access your admin panel now.

I went through several websites to get solution for Fatal Error on accessing Admin Panel of osticket after installation. This error is most common if you are doing manual installation or using softaculous for osticket open source application installation on server. After several tries and re-tries I found that on Manual installation we are forgetting to edit Config file that makes osticket admin panel accessible. Even if we use softaculous, sometimes it can’t modify this config file and throws error.

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